The old way is dead.
I’ve been writing about the Indian tech scene for well over a decade. Back in 2010, the conversation was always about 'scale' and 'man-hours.' It was a numbers game. You hired five hundred warm bodies to maintain a legacy system for a bank in Ohio, and you called it a success. But things have changed. Drastically.
Look, the reality is that product companies—the ones actually building tools, not just fixing someone else’s bugs—have realized that a 'service mindset' is a liability. They don’t want people who wait for a ticket to be assigned. They want people who see a crappy user interface and feel a physical itch to fix it before being told. This is the core of India’s hiring revolution.
The 'Ticket-Taker' vs. The 'Problem-Solver'
I remember talking to a CTO of a Bangalore-based SaaS unicorn last year. He was frustrated. He told me he’d interviewed dozens of senior engineers from the big legacy outsourcing firms. On paper? They were geniuses. In practice? They couldn't make a decision without a checklist. That’s the problem. Product companies are hiring product-based talent because these folks understand the why, not just the how.
Here’s why this shift is actually happening:
- Ownership is everything. In a product setup, you own the feature. If it crashes at 3 AM, it’s your problem. Service-trained talent often struggles with this level of accountability because they’re used to 'handing off' work at the end of a shift.
- Speed is the only currency. Product-based talent knows how to ship an MVP (Minimum Viable Product) and iterate. They don't wait for a 200-page requirement doc that’ll be obsolete by the time it’s printed.
- User empathy. It sounds like a buzzword, I know. But it’s real. Product-based hires think about the person on the other side of the screen.
It’s a massive culture shock.
Honestly? It’s a pain in the neck for HR departments. They can’t just go to the usual campuses and hire 5,000 people at once anymore. They have to hunt. They’re looking for that specific pedigree—people who’ve worked at startups, people who’ve failed at their own apps, or people who spend their weekends contributing to open-source projects. This isn't about your GPA anymore. It's about your GitHub. Or your portfolio. Or your ability to explain why a specific button should be blue instead of green based on data, not 'vibes.'
The 'Service' baggage is real.
I've seen this go wrong so many times. A great company hires a 'rockstar' from a service giant, pays them a fortune, and three months later, the person is miserable. Why? Because they’re waiting for instructions. In a product company, if you're waiting for instructions, you're basically invisible. You have to be annoying. You have to challenge the status quo. Most people trained in the traditional Indian IT sector were taught that challenging the boss is a one-way ticket to a bad appraisal.
The 'India Stack' effect.
We can't talk about this without mentioning things like UPI or Aadhaar. These aren't just government projects; they're massive product ecosystems. They’ve forced a whole generation of Indian developers to think about scale in a way that’s purely product-centric. We’re talking billions of transactions. You can’t build that with a 'service' mentality. You need product-based talent that understands systems thinking.
Success. It’s what everyone wants, but few realize that the definition of a 'successful hire' has flipped. Ten years ago, success was someone who followed the process. Today, success is someone who breaks the process to make it better.
Why companies are paying a premium.
Here’s the kicker: product-based talent is expensive. Really expensive. I’ve seen mid-level devs getting offers that would make a 1990s CEO blush. But companies are happy to pay. Why? Because one product-minded engineer is worth ten 'ticket-takers.' They save time. They prevent technical debt. They actually give a damn about the bounce rate on the landing page.
Look at the hiring trends in Gurgaon, Pune, and Hyderabad. It’s no longer about who can provide the cheapest labor. It’s about who can provide the smartest brain. The revolution isn't coming; it's already here, and it’s leaving the old-school hiring models in the dust. If you’re still hiring based on years of experience in 'Java' rather than 'building products,' you’re already losing the war.
Pretty much everyone I know in tech recruitment says the same thing: the resume is becoming secondary to the mindset. It’s a wild time to be in the industry. Frustrating for some, sure. But for the ones who actually love building stuff? It’s the best it’s ever been.
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